Terms of service
1. End User Agreement
1. This agreement (here after referred to as the ” User Agreement”) should be read by you the user (Here after referred to as “You”) in its full entirety. User Agreement regulates the use of the website BestPoker.com and other online platforms supplied by GG Network Limited, as far as it is possible in the given circumstances.
1.1. Best Global NV (the “Company”) is the Operator of the website BestPoker.com (here after referred to as the “Website”). The Company is licensed and incorporated under the laws of Curacao, with organization number 133929 with registration date October 14, 2014, acting on the basis of the license (#8048/JAZ2015-007) issued by the Government of Curacao.
1.2. The Company’s software, which is available in downloadable software for PC or mobile devices (the “Software”), allows you to use our gambling services (the “Services”). The Company reserves the right to suspend, modify, remove or add to the Services or Software in its sole discretion with immediate effect and without notice. The Company shall not be liable for any loss suffered by you resulting from any changes made and you shall have no claims against the Company in such regard.
1.3. EU Company BestBet Limited reg. number C 58101 whose registered address is Level 3, Ewropa Business Centre, Suite 701, Dun Karm Street, B’ Kara, Malta provides all payments processing services to Best Global N.V.
1.5. By registering with the Company and/or by using the Company’s gambling services and/or by marking the “I accept these Terms and Conditions” box (or any other similar wording) and/or by downloading, installing or using the Software, you agree to be bound by the User Agreement and Additional rules in its entirety and without reservation. As such, the User Agreement constitutes a binding legal document between you and the Company and the Agreement shall govern your use of our gambling services at all times.
1.6. You shall access the Software and use the Services only via your own account and you may never access the Software or use the Services by means of another person’s account. Should you attempt to use the Services by means of any other person’s account, we will be entitled to immediately close all your accounts, retain all monies in such accounts and bar you from future use of the Services.
1.7. If you do not agree to any of the provisions of the User Agreement you should immediately stop using the Software and remove the Software from your computer and/or any other applicable device.
2. Compliance with Laws
2.1. Online gambling may not be legal in some jurisdictions. You accept and understand that the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Please verify the relevant laws in your jurisdiction before registering with the Company and using the Services.
2.2. The Services are intended only for users who are not prohibited by the laws of any applicable jurisdiction from gambling on the Internet. The Company does not intend to enable you to contravene applicable law. You represent, warrant and agree to ensure that your use of the Software and the Services will comply with all applicable laws, statutes and regulations. The Company shall not be responsible for any illegal or unauthorized use of the Software and/or the Services by you. Please consult legal counsel in the applicable jurisdiction if you have any doubts about the legality of your use of the Software and the Services under the laws of any jurisdiction that applies to you. By accepting these terms, you agree to assist the Company, to the extent you are able, with its compliance with applicable laws and regulations.
2.3. Persons located in certain countries including, but not limited to, Afghanistan, Algeria , Albania, American Samoa, Angola, Bahrain, Belize, Belgium, Bulgaria, Bonaire Saint Eustatius and Saba, British Virgin Islands, Canada, Cuba, Curaçao, Eritrea, Ethiopia, Estonia, France, Greece, Iraq, Ireland, Italy, India, Jordan, Kuwait, Liberia, Latvia, Marshall Islands, Mauritania, Netherlands, Netherlands Antilles, Norfolk Island, Oman, Palestinian Territory Occupied, Philippines, Portugal Rwanda, Saint Martin (French part), Seychelles, Somalia, South Georgia and the South Sandwich Islands, Sudan, Singapore, Spain, Tunisia, United Arab Emirates, United Kingdom, United States , Yemen are neither eligible to open an account with the Company, make any deposits not use the Services. The Company reserves the right to amend the list of countries from which it will not accept users of the Service from time to time in its sole discretion.
3. Permitted Participation
3.1. No-one below the age of 18 or the age of legal consent for engaging in the activities included in the Services under the laws of any jurisdiction, whichever is higher (“Legally of Age”) may download the Software or use the Services under any circumstances and any person not Legally of Age who downloads the Software or uses the Services will be in breach of the terms of the User Agreement. The Company reserves the right to request proof of age at any stage, to verify that persons not Legally of Age are not using the Services. The Company may terminate your account and/or exclude you from using the Software or the Services if proof of age is not provided by you or if the Company suspects that you are not Legally of Age. The Company reserves the right to withhold any funds in your account until your age is verified.
3.2. We reserve the right to verify your registration details, such as name, address, age, and payment methods used, at any time, by requesting certain documents. These documents shall typically include an identity card, proof of address such as a utility bill, and proof of your payment method, and can be uploaded through the Cashier. If deemed necessary, we may request that the said document copies are notarized, meaning that the documents are stamped and attested by a Public Notary. In the event our requests for documents are not completed by the member, the Company may at its sole discretion terminate the account, and withhold any funds that are present therein. Should the documents fail our internal security checks – for example, if we suspect that they have been tampered with, or are in any way provided to mislead or misrepresent – we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents.
3.3. We reserve the right to perform background checks on any member and request any relevant documentation, for any reason, including (but not limited to) any investigation into the identity of the member, any credit checks performed on the member, or any enquiries into the member’s personal history. The basis for such investigations will be dependent on the specific case, but could include (but is not limited to) verification of the member’s registration details, such as the name, address and age, verification of the member’s financial transactions, financial standing, and/or gaming activity. The Company is under no obligation to advise the member of such an investigation taking place. Such activities may include the use of specific third party companies, who perform the investigations as required. The Company may decide at its sole discretion to terminate a member’s account, and withhold all funds in such account, on the basis that such an investigation provides a negative or uncertain conclusion.
3.4.During their engagement period and for a period of twentyfour months thereafter, no officer, director, employee, consultant or agent of the Company or any other company within its group of companies or its suppliers, vendors or white label partners is permitted to use the Services directly or indirectly, nor is any supplier or vendor. This restriction also applies to relatives of such persons and for this purpose ‘relative’ includes, but is not limited to, any of a spouse, partner, parent, child or sibling.
3.5. By registering at BestPoker.com you confirm that you have reached the legal age, as it is defined in the current Agreement, and are in the healthy state of mind and fully responsible for your actions.
3.6. All details provided by you to the Company either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account. Without derogating from the aforementioned, should you use a credit/debit card or any other form of payment which is not in your private and personal name, we will presume that you have received complete and sufficient consent from the rightful owner and/or the person whom name is used on such payment instrument to make use of such payment instrument for the purposes herein, prior to your engagement with us. We shall not be obligated in any manner to examine such consent and shall bear no responsibility with respect to your representations hereunder. You will promptly notify us of any changes to details previously provided by you to the Company. From time to time you may be requested to provide us with certain documents to verify the details of the credit card used by you to deposit money to your account. Depending on the outcome of these verification checks you may or may not be permitted to deposit further monies with the credit card previously used by you. Should any of the information that you provide to us be untrue, inaccurate, misleading or otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account immediately and/or prevent you from using the Software or the Services, in addition to any other action that we may choose to take.
3.7. Your account with the Company is solely for your benefit. You shall not allow any third party (including a relative) to use your account, password or identity to access or use the Services or the Software and you shall be fully responsible for any activities undertaken on your account by a third party. You will not reveal your account username or password to any person and you shall take all steps to ensure that such details are not revealed to any person. You shall inform us immediately if you suspect that your account is being misused by a third party and/or any third party has access to your account username or password so that we may investigate such matter, and you will cooperate with us, as we may request, in the course of such investigation.
3.8. You are responsible for the security of your username and password on your own PC or internet access location. If this username password combination is “hacked” from your computer, due to any viruses or malware that is present on the computer that you access your account with, this is your responsibility. You should report any possible hacking attempts or security breaches from your computer terminal immediately to the Company.
3.9. You have verified and determined that your use of the Services does not violate any laws or regulations of any jurisdiction that applies to you.
3.10. You fully understand the methods, rules and procedures of the Services and Internet gambling in general. You understand that it is your responsibility to ensure the details of bets and games are correct. You will not commit any acts or display any conduct that damages the reputation of the Company.
3.11. You are fully aware that there is a risk of losing money when gambling by means of the Services and you are fully responsible for any such loss. You agree that your use of the Services is at your sole option, discretion and risk. In relation to your gambling losses you shall have no claims whatsoever against the Company or respective directors, officers or employees.
3.13. You shall use our Internet sites (the “Sites”), the Services and the Software in complete accordance with the terms and conditions of the User Agreement, as amended from time to time, and you shall abide by all of the rules and instructions for playing the games that comprise the Services.
3.14. You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any winnings paid to you.
3.15. You acknowledge and agree that the Company may publish the amounts you have won alongside your username on the Sites and/or through social networks.
3.16. You are solely responsible for any telecommunications networks and Internet access services and other consents and permissions required in connection with your use of the Software and the Services.
3.17. You shall use the Services and the Software only in good faith towards both the Company and other players using the Services. In the event that the Company has reasonable suspicion that you have been using the Services or the Software in bad faith the Company shall have the right to terminate your account with the Services and any other accounts you may hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive any future claims against the Company in such regard.
3.18. You acknowledge that certain games and tables which are included in the Service are offered to you on a “shared basis”, which enables users of the Service via the In House Brands, White Label Brands as well as users of third party platforms of GG Network Limited to play with one another. In such cases, you accept that you may play with or against other users, who may have different configurations to your own, this includes but is not limited to, different currencies and bet limits. You agree that, at the Company’s sole discretion, you may be pooled into these shared games and tables and that, to the extent that you breach the User Agreement, the Company shall have the right to block you from playing both via the In House Brands and the White Label Brands.
3.19. Your account is for your sole personal use only and shall not be used for any professional, business or commercial purpose.
3.20. We take no responsibility for any third party access to your account and under no circumstances shall the Company be liable for any losses incurred by you as a result of misuse of your password by any person or for any unauthorized access to your account and all transactions where your user name and password have been entered correctly will be regarded as valid, whether or not authorized by you.
4. Payment Transactions
4.1. Each user of the Service is fully responsible for paying all monies owed to the Company. You agree that you will not make or attempt to make any charge-backs, and/or deny or reverse any payment that you have made and you hereby agree that you will reimburse the Company for any charge-backs, denial or reversal of payments you make and any loss suffered by the Company as a consequence thereof. The Company may, at its sole discretion, cease to provide the Services or withhold payment to certain users or to users paying with certain credit cards.
4.2. We reserve the right to run credit checks on all users with third party credit agencies, on the basis of the information provided to us on registration.
4.3. We reserve the right to use third party electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. To the extent that they do not conflict with the terms of the User Agreement, you agree to be bound by the terms and conditions of such third party electronic payment processors and/or financial institutions.
4.4. In the case we have reasonable suspicion that a fraudulent payment is being made or received, including use of stolen credit cards, or any other fraudulent activity (including any charge-back or other reversal of a payment), we reserve the right to block or terminate a user’s account, reverse any pay-out made and recover any winnings. We shall be entitled to inform any relevant authorities or entities (including credit reference agencies) of any payment fraud or otherwise unlawful activity, and may employ collection services to recover payments. However, under no circumstances shall the Company be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
4.5. Our expectation is that our members will deposit in order to actively play with their own funds. On accounts where this does not seem to be the case, we reserve the right to enforce a wagering amount on your deposited funds, before allowing any withdrawal from said account. This wagering amount will be a multiplication of the total deposited funds, which we will specify depending on the case (for example 1 x the deposited amount). We reserve the right to require this wagering to be performed in specific games, and to exclude certain low risk bets or game types, at our discretion.
4.6. All payments into your account must be from a single payment source, such as a credit card, debit card or charge card, on which you are the named account holder.
4.7. Players are obligated to generate a minimum of 10% rake on a deposit before being allowed to make a withdrawal.
5. Obligations of the Company
5.1. The Company has no obligation to check whether users are using the Services in accordance with the User Agreement, as updated from time to time.
5.2. Under no circumstances shall the Company be obligated to investigate or pursue any complaints made by a player against any other player using the Services or to take any other action in connection therewith, or take any action against a player for any reason, including without limitation for violating the terms of the User Agreement. The Company may, at its sole discretion, decide to take appropriate action against any person it suspects of engaging in any unlawful behavior or otherwise violating the terms of the User Agreement, but is under no obligation to do so.
5.3. The Company has no obligation to maintain account names or passwords. If you misplace, forget or lose your account name or password because of anything other than the Company’s negligence, the Company shall not be liable.
5.5. The services and the software are provided “as is”. The company makes no warranty or representation, whether express or implied (whether by law, statute or otherwise), including but not limited to implied warranties and conditions of merchantability, satisfactory quality, fitness for a particular purpose, completeness or accuracy of the services or the software or infringement of applicable laws and regulations. The entire risk as to the use, quality and performance of the software lies with you.
5.6. The company makes no warranty that the software or services will meet your requirements, be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the software or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials or as to results or the accuracy of any information obtained by you through the services.
5.7. A malfunction voids all pays. In the event of systems or communications errors or malfunctions, bugs or viruses relating to account settlement or other elements of the services or resulting in loss of data or winnings or bonuses or anything analogous thereto by you or any other damage to your computer equipment or software, the company shall in no way be liable to you and the company shall void all games in question and payments (whenever such systems or communications errors or malfunctions, bugs or viruses are discovered) in relation thereto and may take any other action to correct such errors except that the company is not required to provide any back up network and/or systems or similar services.
5.8. The company shall not be liable for any acts or omissions made by your internet service provider or other third party with whom you have contracted to gain access to the server that hosts the site.
6. Limitations of Liability
6.1. You agree that you are free to choose whether to use the Services and do so at your sole option, discretion and risk.
6.2. The Company shall not be liable to you or any third party in contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from or in any way connected with your, or any third parties, use of the Software or the Services, whether direct or indirect, including, without limitation, damage for loss of business, loss of profits (including loss of or failure to receive anticipated winnings), business interruption, loss of business information, or any other pecuniary or consequential loss (even where we have been notified by you of the possibility of such loss or damage).
6.3. The Company shall not be liable in contract, tort or otherwise, for any loss or damage whatsoever arising from or in any way connected with your use, of any link contained on the Sites. The Company is not responsible for the content contained on any Internet site linked to from the Sites or via the Services.
6.4. You confirm that the Company shall not be liable to you or any third party for any modification to, suspension of or discontinuance of the Software or the Services.
6.5. You agree that, in the event that the Software or Services fails to operate correctly as a result of, but not limited to, any delay or interruption in operation or transmission, any loss or corruption of data or communication or lines failure, any person’s misuse of the Sites or its contents or any error or omission in content or any other factors beyond our control:
a. The Company will not be responsible for any loss, including loss of winnings, that may result; and
b. if any such errors result in an increase in winnings owed or paid to you, you shall not be entitled to the winnings falling within such increase. You shall immedia
tely inform the Company of the error and shall repay any winnings credited to your account in error to the Company (as directed by the Company) or the Company may, at its discretion, deduct an amount equal to those winnings from your account or set off such amount against any money owed to you by the Company.
6.6. Nothing in the User Agreement will operate so as to exclude any liability of the Company for death or personal injury that is caused by the Company’s negligence.
7. Breach of User Agreement Terms
7.1. You agree to fully indemnify, defend and hold the Company, its white label partners and their respective companies and their respective officers, directors and employees harmless immediately on demand from and against all claims, demands liabilities, damages, losses, costs and expenses, including legal fees and any other charges whatsoever, howsoever caused, that may arise as a result:
a. of any breach of the User Agreement by you;
b. violation by you of any law or the rights of any third party;
c. use by you of the Services or Software or use by any other person accessing the Services or Software using your user identification, whether or not with your authorization.
7.2. In addition to any other remedy available, if you breach any of these terms and conditions of the User Agreement or the Company has reasonable grounds for suspecting that you have breached the terms and conditions of the User Agreement, in addition to any other remedies available to the Company, your winnings may be forfeited at the discretion of the Company and the Company may retain any positive balance then existing in your account on account of any damages or other amounts owed by you to the Company pending investigation and/or the conclusion of any legal proceedings. Failure to comply with the User Agreement may also result in disqualification, account closure and/or legal action being taken against you.
8.1. You accept and agree that the random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Company’s decisions in regard to such matters.
8.2. You may raise claims or disputes with the customer service department at [email protected]
8.3. If you play in any EU member state, you can refer a gambling transaction dispute through the European Commission’s Online Dispute Resolution Platform found at http://ec.europa.eu/consumers/odr/.
9. Agreement Duration
9.1. The User Agreement shall come into force immediately upon your completion of the registration process with the Company and shall continue in force unless and until terminated in accordance with its terms.
9.2. We may terminate the User Agreement and your account (including your username and password) immediately without notice:
a. if for any reason we decide to discontinue to provide the Services in general or specifically to you;
b. if we believe that you have breached any of the terms of the User Agreement;
c. if your use of the Services has been in any way improper or breaches the spirit of the User Agreement;
d. if your account is associated in any way with any existing account that has been terminated for breach of the User Agreement. If your account is associated with, or related to, existing blocked accounts, we may terminate your account, irrespective of the nature of this relationship, and the registration details provided on said accounts; or
e. for any other reasonable grounds we see fit. Save for as otherwise provided herein, on termination of the User Agreement any balance in your account will be returned to you within a reasonable time of your request, subject always to our right to deduct any amounts owed by you to us.
9.3. You may terminate the User Agreement and your account (including your username and password) at any time by sending an email to us at [email protected] or via the support email relevant to a White Label Brand, such termination to take effect upon the Company terminating your account (including username and password), which shall occur within 7 calendar days after receipt by the Company of your email on our servers in Gibraltar, provided that you shall remain responsible for any activity on your account between sending us an email and the termination of your account by the Company.
9.4. On termination of the User Agreement you shall:
a. discontinue the use of the Software and the Services;
b. pay all amounts due and owing to the Company; and
c. remove and permanently delete the Software from your computer equipment and destroy all related documentation in your possession, custody, power or control.
9.5. The right to terminate the User Agreement given by this clause shall not prejudice any other right or remedy of either party in respect of the breach concerned (if any) or any other breach.
9.6. Upon the termination of the User Agreement for any reason, except as otherwise provided in the User Agreement and subject to any rights or obligations which have accrued prior to termination, neither party shall have any further obligation to the other under the User Agreement.
9.7. In the event of our termination of the User Agreement on account of your breach of the Agreement, the Company will be under no obligation to refund to you any funds that may be in your account and you shall have no claims against the Company in such regard.
9.8. If you have chosen to self-exclude yourself from our platform, we will close all accounts identified as belonging to you, all in accordance with our Responsible Gaming Policy.
9.9. If you have previously had any issue with gaming addiction, financial difficulty, or any other such issue accounted for under our “Responsible Gaming” procedure, it is your responsibility to refrain from opening new accounts whilst such issue is in place. For example, if you have previously been blocked for a gaming addiction with any brand operated by the Company, it is your obligation to refrain from opening new accounts in any of the brands operated by the Company. If you do so, we will close all accounts as soon as detected. We are not obligated to refund to you any deposits or funds from the account that you opened whilst such issue was in place.
10. Customer Service Department
10.1. For service quality assurance calls made by you to the customer service department may be recorded.
10.2. You hereby expressly consent to the Company using the contact details provided by you on registration to occasionally contact you directly in relation to your use of the Services or any other products or services offered by the Company, its partners or affiliates from time to time.
10.3. The Company will not tolerate any abusive behavior exhibited by users of the Service to the Company’s employees. In the event that the Company, in its sole discretion, deems that your behavior, via telephone, live chat, email or otherwise, has been abusive or derogatory towards any of the Company’s employees, the Company shall have the right to block or terminate your account with the Company and in such circumstances, the Company shall be under no obligation to refund to you any funds that may be in your account.
10.4. The Company may, from time to time, offer you special promotions. These promotions may be notified to you by various means, including but not limited to (i) email, (ii) telephone, (iii) SMS and (iv) additional windows opening from within the Software. Promotions begin at 00:00 and end at 23:59 GMT on specified dates, unless stated otherwise in the promotion’s Terms & Conditions.
10.5. We will provide you with an opt-out option in relation to various types of communications from the Company and should you choose to opt-out from communications the Company shall respect your wishes in such regard.
11. Disconnection Policy
11.1. Tournament Cancellation
Tournaments that are in progress that require cancellation due to a variety of possible factors (e.g. server issues, widespread connection problems, power outage, ISP network issues, etc.) will be cancelled and a player who has been eliminated prior to the cancellation of such tournament will not be refunded any amounts in relation to such tournament.
Players who were not eliminated at time of cancellation will: (i) be refunded any buy-in, knock out fees, rebuys and add-ons which they have purchased in relation to the cancelled tournament; and (ii) share equally (regardless of a player’s chip count) the higher of (a) the buy-ins, applicable knock out fees, rebuys and add-ons purchased by those who have been eliminated prior to the cancellation of the tournament; or (b) the guaranteed prize pool less the amounts distributed in (i).
Notwithstanding the paragraph above, in the event that a tournament is cancelled while still in progress, we reserve the right at our sole discretion to refund players who were not eliminated from the tournament at its time of cancellation using a formula based on: (i) a player’s chip count; (ii) the prize pool structure; and (iii) the prize pool actually collected from players or the guaranteed prize pool.
For the avoidance of doubt, in the event that late registration is still open after tournament has begun or the tournament has not materially progressed and such tournament is cancelled, we reserve the right not to refund to players still in the tournament any shortfall between the prize pool actually collected from players and the guaranteed prize pool.
In such circumstances, players who were not eliminated from the tournament will be refunded within the next couple of days following the tournament’s cancellation.
11.2. Disconnection Relating To Player Specific Issues
If a player is disconnected due to a reason specific to that player, our server may automatically seek to reestablish connection to the player.
If the connection cannot be re-established in a suitable amount of time, for ring games, in the event that: (i) you have not made a bet when it is your turn to make one, our system will automatically “check” you; or (ii) if another player has placed a bet and you are required to make a “call”, your hand will “fold”.
Your hand will not be considered to be “all in” due to a player specific connectivity issue. Before we embark on any course of action, we will activate the time in your time bank, if you have any.
Should connectivity not be reestablished in a suitable amount of time for a poker tournament which is still in progress, you will continue to play the blinds and we will deduct “blinds” from you until you are “blinded out”. If connection is resumed before you are “blinded out”, you will be automatically reconnected to the tournament and can continue playing from when you are reconnected to our server.
11.3. Server Outage and Refund Policy
If our server suffers from an unexpected outage and such outage affects all players playing a ring game or in a tournament the following shall apply:
Cash Ring Games
Every hand in progress will be rolled back. Each player’s chip count will be reset to the amount at the beginning of the hand.
Eliminated players do not receive a refund. Remaining players will receive refunds proportional to their chip counts at the time of the crash (or downtime).