How do I join a game?
In the Lobby you can view all the tables. If you select a table you can see who is playing and how many chips the players have. From here you can go to the table you desire, either by double-clicking on the table or by selecting it and press the "Go To" button. To join the game you simply click on an empty seat and buy chips. If all seats are full you can join the Waiting List.

How does a new game start?
As soon as 2 active players are seated at the table the game will start in 30 seconds. Anyone who has marked "away" is considered inactive.

Can I play at more than one table at the same time?
Yes, it is possible to play at different tables at the same time. When it is time to act at one table it will "pop-up" in front of the other table. Playing at two or more tables is only recommended for experienced players and you must make sure that you are not slowing down the games for the other players.

Can I change seats in a poker game?
The only way to do this is to first leave the table and then come back. You will then be treated as new player and if there are players on the Waiting List you may not be able to join the game again immediately.

Can I review old hands that have been played?
Yes, you can review the Hand History from specific pots or your last several hands. You can make a search for the desired Hand Histories from your Cashier.

What is the rake?
The rake is the fee BestPoker charge the players for the services we provide. This is deducted from the pots. If you only play with PlayMoney there is no rake.

What happens if I get disconnected while playing?
As we all know the Internet is not perfect. Occasionally players will be disconnected for various reasons. If you get disconnected during play the software will attempt to reconnect you automatically and return you back to your seat. Usually you will only be disconnected for a short while and may be back in time to act. Since you sometimes may have problems at your end we recommend our players to have alternate ISP´s if one goes down.

What happens if I have a hand and cannot return back in time to act? If you do not return in time, your hand will automatically be folded if you have not put any money in the pot. If you have invested money in the pot you may be treated as all-in under certain circumstances. All players will be granted a certain number of all-ins per 24 hours. On PlayMoney tables your hand will be folded if you do not act in time, no matter the circumstances.

Suddenly I cannot act at a table, what’s wrong?
Most likely you haven’t answered a dialogue box and the table has popped up in front of it. To be able to act you need to minimize the table, answer the question and then open the table again.

Why is my client unable to connect to the server?
It could be your firewall that is causing the problem. The pokerclient uses port 12001 and 8002 on TCP/UDP. Please check your firewall settings that these two are open allowing the client to connect to the servers.

How do I start the Web Based Poker Client and what are the system requirements?
Simply click on the Web Based Poker Client link and your computer will start to download information (about 5mb) to your computer. When this is completed the client will start in a pop-up window. This 5mb download will only occur the first time, the second time the client will start without any download unless there is an update available.

These are the system requirements for use of the Web Based Poker Client:

Windows (2000, XP, Windows Vista)
Browsers:
 Firefox Version 1.0.5 or later
Internet Explorer Version 6.0+

Linux
 SuSe 8.2
Browsers:
Firefox Version 1.0
Java:
Java version 1.5 or later

Fedora Core 3
Browsers:
Firefox Version 1.0
Java:
Java version 1.5 or later

UNIX
FreeBSD 5.3 (Requires Linux Binary Compability)

Mac OS X Version 10.2.8 Darwin ( Tested with Darwin Kernel Version 6.8 )
Browsers:
Internet Explorer 5.2
Java:
Java Version 1.5 or later

Mac OS X Version 10.4 Tiger
Browsers:
Internet Explorer 5.2
Java:
Java Version 1.5 or later

Supported browsers
Windows - Internet Explorer 6 and above.
Windows - Mozilla Firefox 1.X
Windows – Opera 7.54 and above
Mac - Safari 2.0 and above.
Mac - Mozilla Firefox 1.X

Browser requirements
JavaScript, Cookies enabled
Java installed and enabled to play Casino games
Flash plug-in installed to play Casino games and view Poker School

Downloadable Client
Windows (95, 98, 2000 or XP)
166 MHz+ Pentium with at least 128 MB RAM

Do I need to enable cookies?
Yes. In order to distinguish you from the other users logged on we use a cookie that is stored in your browser during your session at BestPoker.