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BestPoker Information

Bestpoker.com is operated by BestPoker.com Ltd, regnr. HE159865, a company is registered in Cyprus (EU) and is a part of BestGames Holdings Ltd, a company registered in UK and listed on the Frankfurt Stock Exchange.

Bestpoker.com Ltd´s details are as follows:

Bestpoker.com Ltd
10, Gregori Afxentiou Avenue
Livadhiotis Building
PO Box 42631
CY-6501 Larnaca
CYPRUS

The focus at BestPoker is on fun, ease of use, reliability and security. Our software and systems are at the forefront of technological innovation, which allows us to deliver cutting-edge game features and functionality.

Safety and Security Measures

Our main priority is to make our players feel absolutely safe gaming at BestPoker.com. Tremendous care and stride has been taken to provide all of our players with the safest place to play poker online. Integrity and security is our main focus, and will continue to be our focus as we strive to continue to be the best and most trusted online poker site in the market.

This is our guarantee to you now, and moving forward in the future. And as always, you can reach us by free phone and by live chat Monday to Friday 09.00-00.00 CET, Saturday and Sunday 14.00-00.00 CET and via email around the clock - should you have any questions, comments or thoughts regarding your gaming and/or any other service we provide.

Zero Tolerance for Fraud and Collusion

Players are only allowed one BestPoker Account per player and our system performs regular security checks and other log-file reviews to maintain system integrity and fairness at the tables. If we find any players participating in collusion or deceptive practices, we will close their accounts immediately.

Pokerbots

We believe that players who use automated "poker bot" programs to make decisions or take actions on their behalf in games are cheating. All players must be comfortable and secure that they are technologically equal in our card room. To ensure this, we have banned the use of these programs.

To be clear, players are prohibited from operating these programs or allowing these programs to operate while logged into their accounts. This prohibition includes all games, including tournaments and ring games, for all currencies, including real money and play money. Only humans are permitted to play on our site. Artificially-intelligent programs, processes, applications and all other forms of software and hardware - including those commonly referred to as "Poker Bots" or "Auto Folders"- are prohibited from making game decisions or taking game action on our site, either under their own auspices or under the supervision of a human.

Fair and unfair advantage

Through analysis of hand histories, players can learn about patterns, strengths and weaknesses in their game play (and that of their opponents), and determine areas for improvement. We provide comprehensive hand history statistics in our software, but recognize some players want more [granular] specific details than that.

Programs that aggregate hand histories to profile a player’s own play and/or the play of opponent players at the same poker table, are allowed. PokerTracker and Texas Calculatem, for example, are programs that provide detailed statistical analysis of hand histories for beneficial review. As well as personal game play analysis, these programs also compile and profile a player's opponents' play. This is similar to how a meticulous player might use our "Player Notes" feature after every hand to compile their own profiles on opponents. As such, these programs are allowed. Conversely, programs that use statistics not collected by the player himself/herself through
ordinary, fair game play, are not allowed. Programs that share data are not allowed. Further, we do not allow players to collude, share hole card information or team up against other players. We also prohibit the use of any software program that facilitates the sharing of this information or player profiles.

PokerEdge and CardAnalyzer, for example, are programs that compile player profiles in a database and then sell subscription access to their systems. These programs allow players to access profile information on players they have never played against, and we believe this provides an unfair advantage. As such, these programs are prohibited.

Examples of acceptable programs Acceptable programs include, but are not limited to:

GameTime+
PokerAce Heads Up
PokerOffice
PokerTracker
PokerWeapon
Texas Calculatem
Examples of prohibited programs
Prohibited programs include, but are not limited to:
PokerEdge
PokerProphecy
PokiBot
StarSpy
WinHoldem

Supervision and sanctions

We currently have sophisticated processes in place to detect and prevent the use of prohibited programs. This technology is an extension of our anti-collusion security systems, and is deeply integrated with multiple tiers of our client and server architecture. It is in our collective interest to ensure the safety and integrity of the game and this is part of the security we offer all our players.

We reserve the right to close accounts, seize funds and ban players from playing on Bestpoker.com for using prohibited programs or cheating.

More information

If you are considering using a program that is not on this list, please e-mail support with information about the program, including its name and a URL where we can find it. After we review it, we will make a decision about whether or not it is allowed.

The games

Our games are powered by Ongame Network Ltd, which since its inception in 1999 has grown into one of the worlds largest gaming operators, today serving more than 4 million poker players on the Internet.

All games at BestPoker are thoroughly checked and proven fair by third party auditors confirming that the outcomes are not predictable. The card shuffling- and random number generators have been designed to ensure a completely unpredictable shuffle, proving that the dealt cards are free from statistical bias.

Game License

Bestpoker.com is operated by Bestpoker.com Ltd and powered by Ongame Network Ltd, which has a network license issued by the Gibraltar Government.

Game Fairness and Responsible Gaming

We see online gambling as a legitimate form of entertainment that is enjoyed by millions of adults worldwide. However, we also realize that there may be players who seek to play that are underage or have let gambling assume too large a role in their life. We advertise and operate responsibly in order to protect minors, and we assist problem gamblers to identify their addiction and seek counseling. For more information see BestPoker's Responsible Gaming link.

Thank you for visiting the BestPoker gaming site - we hope you enjoy our games and our service. We are very proud of what we've built and hope that you will have an exciting and rewarding time with us. If you need assistance, or have any suggestions, please feel free to contact our around the clock support staff at support@bestpoker.com We look forward to hearing from you.

Once again, welcome to the world of BestPoker!